How we handle your data

What we keep

The details you enter to run your roster: your business, your staff and their clearance dates, the participants you support, shifts, worker-authored notes, time off, availability and clocked hours.

The name, email and password of each person who signs in. Passwords are stored as a one-way hash, so nobody at Neo Shift can read them.

Submitted shift notes are retained as written; corrections are added as new entries. A record of important changes (who changed a shift, clearance, access setting or timesheet, and when). This is how you answer “who did this?” later.

Where it's kept

Contact us to confirm the hosting location and data-handling arrangements for your pilot before entering sensitive information. This page does not promise that every service runs in Australia.

Emails such as invitations, roster notifications and password resets are sent through our email provider. They may include names, shift times, clearance types and expiry dates. Worker care-note text is not included in reminder emails.

Who can see it

Business access is controlled by role. Owners, admins and coordinators can review worker shift notes. Operating the service also requires access by authorised service administrators and infrastructure providers.

Support workers see their own shifts, the participant details they need for those shifts, and their own clearances. They don't see other workers' details, and they see only the suburb for an open shift until it's theirs.

Neo Shift never shows pay rates, costs or participant funding to anyone.

What we never do

We don't sell your data, share it with advertisers or use it for anything except running your roster.

Your choices

Your data is yours. You can export timesheets at any time. To get a full copy of your records, or to request deletion, email us so we can agree the handling of retained shift and activity records.

If you think something is wrong with how your information is handled, tell us and we'll respond promptly.